Reduce the burden of daily administrative calls
callAgent helps dental teams handle routine phone tasks automatically—so your staff can focus on higher-value conversations and patient care.
Transform overwhelming administrative calls into automated efficiency
Every day, dental teams handle a steady stream of routine phone calls—appointment confirmations, recall outreach, and basic follow-ups—that pull attention away from in-office patients and more complex conversations.
callAgent automates these repetitive call workflows, providing consistent, professional communication while helping your team stay focused on higher-value tasks and patient care.
Automated appointment confirmations
Automatically reach out to patients ahead of scheduled visits to confirm, reschedule, or cancel appointments—helping keep schedules accurate without manual calling.
Smart recall campaign management
Identify overdue patients and manage recall outreach automatically across calls and messages, ensuring consistent follow-up without adding to staff workload.
New patient onboarding automation
Welcome new patients before their first visit with helpful information about what to expect, required forms, and arrival details—reducing uncertainty and front-desk interruptions.
Emergency appointment filling
When urgent appointment needs arise, callAgent can help surface and route time-sensitive requests quickly so your team can respond appropriately.
Automated appointment confirmations
Automatically confirm upcoming appointments through timely calls or messages—helping reduce no-shows, last-minute confusion, and manual outreach by your team.
Smart recall campaign management
Identify overdue or inactive contacts and re-engage them with structured outreach across calls, texts, or emails—keeping your schedule active without constant staff follow-up.
New patient onboarding automation
Guide new patients before their first visit with clear information about next steps, required forms, and arrival details—creating a smoother, more prepared first interaction.
Treatment plan follow-up
Follow up with patients who received treatment recommendations but haven’t scheduled yet, delivering timely reminders and answering common questions to support informed next steps.
Post-appointment care calls
Check in after visits with automated follow-ups that reinforce care instructions, address common concerns, and help maintain continuity between appointments.
Emergency appointment filling
When last-minute cancellations occur, quickly reach out to patients on your waitlist to fill open time—helping keep schedules efficient and reducing unused chair time.
Missed appointment follow-up
Reconnect with patients who missed appointments through prompt, courteous outreach—helping preserve relationships and recover rescheduling opportunities.
Missed appointment recovery
Re-engage no-shows with prompt, professional follow-ups that make rescheduling easy. Reduce gaps in the schedule, improve continuity, and turn missed appointments into completed visits—automatically.
AI receptionist plans
CHOOSE YOUR RECEPTION PLAN
$447/month per location
Built for solo and small practices that want fewer missed calls and less administrative disruption.
Essentials
Handles routine inbound calls and basic appointment requests
Captures caller intent and routes requests intelligently
Reduces staff interruptions during patient-facing work
Supports consistent, professional call handling during business hours
Best for: Practices with moderate call volume looking to streamline front-desk workload.
$747/month per location
Designed for growing practices that need reliability, speed, and continuity across daily operations.
Professional
Manages high call volume with consistent, structured responses
Supports missed appointment recovery and follow-up outreach
Prioritizes urgent calls and time-sensitive requests
Reduces manual call handling while maintaining a professional experience
Best for: Multi-provider practices or offices with steady inbound demand.
Custom
Purpose-built for multi-location groups and specialty practices with complex workflows.
Enterprise
Custom call flows and escalation logic
Multi-location and departmental routing
Branded scripts aligned to your internal processes
Dedicated implementation and optimization support
Best for: Groups, DSOs, and specialty practices with advanced operational needs.
Why callAgent vs. manual phone calls
Manual phone handling creates bottlenecks, inconsistency, and unnecessary pressure on your team. callAgent is designed to remove repetitive call volume while preserving a professional, reliable caller experience.
Manual staff calls → callAgent automation
- Reactive call handling → Always-on call coverage
- Hours lost to routine calls → Reduced administrative workload
- Missed callbacks and voicemails → Consistent follow-through
- Limited calling windows → Extended availability beyond office hours
- Repetitive scripts → Structured, purpose-driven conversations
- Inconsistent messaging → Standardized, on-brand communication
- Human error and oversight → Reliable call tracking and logging
callAgent works alongside your team—handling high-volume, repetitive calls so staff can stay focused on higher-value, in-office responsibilities.
Implementation
Get up and running quickly with callAgent configured to match how your practice actually operates. Our automation specialists design call flows, routing logic, and follow-up handling so high-volume calls are managed efficiently—without disrupting your existing workflows.
What’s included:
- Call flow and routing setup
- Script customization and refinement
- Timing and escalation rules
- Follow-up and callback logic
- Seamless handoff to staff when needed
Integration
callAgent connects directly with the systems your team already relies on, keeping conversations, scheduling, and follow-ups organized without manual effort. Calls, outcomes, and next steps stay aligned across your tools.
Supported integrations:
- Major website platforms
- Practice management systems
- Scheduling and calendar tools
- CRM and marketing platforms
- Call tracking and analytics tools
Security & Data Handling
callAgent is built with responsible data handling in mind. Conversations are managed securely, stored appropriately, and routed only to authorized systems—ensuring consistent, reliable communication without unnecessary exposure.
Key safeguards include:
- Encrypted call data
- Secure message delivery
- Controlled access to recordings and logs
- Reliable consent and opt-out handling
- Clear data retention policies
Training & Support
Your team isn’t left guessing. We provide hands-on guidance so callAgent continues to improve over time—adapting scripts, timing, and workflows as call patterns evolve.
Support includes:
- Call performance reviews
- Script optimization guidance
- Workflow tuning recommendations
- Ongoing system adjustments
- Responsive technical support
Frequently asked questions
Will callers know they’re speaking with an automated system?
callAgent is designed to sound natural, professional, and conversational. When needed, it can clearly identify itself or seamlessly route the call to a team member.
How quickly will we see staff time savings?
Most practices see a noticeable reduction in call volume handled by staff within the first 7–10 days, especially for scheduling, confirmations, and common questions.
Can callAgent handle complex questions?
callAgent manages routine and semi-complex conversations confidently. When a request requires human judgment, it routes the call to the appropriate team member with full context.
What happens if someone needs to speak to a real person?
Calls can be transferred instantly based on rules you define—by topic, urgency, time of day, or caller intent.
Does this replace our front desk team?
No. callAgent reduces call overload so your team can focus on in-office patients, higher-value conversations, and relationship-building—without constant phone interruptions.
Can we control how callAgent speaks and responds?
Yes. Scripts, tone, routing rules, and responses are customized to match how your practice communicates.
Stop losing hours to repetitive phone calls
CallAgent answers, routes, and resolves routine calls automatically—so your team spends less time on the phone and more time delivering care.
Contacts
info@dsmsolutions.ai
(856) 378-1269
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