Expert support that maximizes your DSM platform investment

24/7 technical support, 4-minute response times, comprehensive onboarding, and dedicated success managers ensure your practice gets maximum ROI from DSM Solutions. Our team helps you streamline workflows, improve patient experience, and unlock new revenue opportunities with confidence.

Transform invisible prospect leakage into predictable revenue growth

Our support specialists help your team identify and eliminate bottlenecks across scheduling, follow-ups, documentation, insurance, and patient communication. With DSM guidance, practices convert more prospects, reduce administrative workload, and improve case acceptance through consistent, optimized workflows.

Comprehensive training for your entire practice team

Your staff receives structured, hands-on training tailored to your operations — including scheduling automation, patient education tools, clinical documentation, financial workflows, and performance dashboards. Every team member gains the skills needed to operate confidently and efficiently.

Dedicated success management for continuous improvement

Your DSM Success Manager becomes an extension of your practice — monitoring performance, providing optimization recommendations, and ensuring your system evolves as your practice grows. From workflow refinement to new-feature activation, you receive proactive guidance every step of the way.

Dedicated success manager

You are assigned a personal Success Manager who reviews your practice performance, uncovers improvement opportunities, and delivers strategic coaching to help you maximize your DSM investment.
Result: 40% average improvement in platform utilization.

Self-service support portal

Access a comprehensive online portal with a searchable knowledge base, video tutorials, downloadable guides, and user forums for immediate support.
Result: 70% of questions resolved instantly without waiting.

AI support and training plans

Why DSM Support outperforms traditional dental software support

Most dental software leaves practices waiting, guessing, or struggling with generic support. DSM delivers true expert-level guidance built specifically for dental and multi-location operations.



• Generic call centers → Dental AI specialists
  Every DSM support agent is trained in dental workflows, clinical documentation, scheduling, insurance, and multi-provider operations.
• Limited business-hours support → True 24/7/365 availability
  Immediate help whenever your practice needs it, including nights and weekends.
• Slow ticket queues → 4-minute average response time
  Lightning-fast support designed to minimize disruption and eliminate downtime.
• Basic user guides → Role-based video training & guided walkthroughs
  Tailored education for front office, assistants, hygienists, providers, and administrators.
• No real optimization → Dedicated success management
  You receive proactive coaching, workflow audits, and performance recommendations that grow your practice.
• One-size-fits-all system → Practice-specific customization
  Your workflows, schedules, communication templates, and automations are built around your practice — not generic defaults.
  

Frequently asked questions

Maximize your DSM platform investment with expert support

Ensure your practice gets the full value of your DSM platform with continuous optimization, role-based training, and responsive support. Our team helps you streamline workflows, strengthen patient communication, and improve operational performance across every department.